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Terms and Conditions

These Terms and Conditions include general terms and steps to be taken when doing business, providing a service and communicating with potential clients and business partners. A different arrangement and exceptions can be made individually for each client, project and agreement, as well as depending on extraordinary circumstances and situations.


The Client is the website visitor or user, a legal or natural person that has made a contact and/or an inquiry for a specific service or information offered by the Service Provider through its website. The contact and/or inquiry can be made through the contact forms available on the website and through the published and available communication channels, such as e-mail address, telephone number, mail and fax. The Client can be a B2C buyer or a B2B business partner..

Service Provider

The Service provider is the Company EURO TIM Ltd. In the event a purchase agreement is concluded, the Client will pay the agreed service parameters at a defined price by means of a transaction account in advance or upon the completion of the service or according to the parameters exclusively agreed between the Service Provider and the Client.

The Service Provider also cooperates with various subcontractors and distributors and will direct the potential customers to them due to location preferences, if necessary. With regard to potential business partners, the Service Provider will perform all the steps necessary to identify mutual goals and needs for the purpose of building a business cooperation.

The Service Provider represents the manufacturer and seller of the shutters and fittings, providing, as part of its business operations, the installation and assembly of its products by arrangement and per location. The Service Provider is registered under its distinctive company details: EURO TIM Ltd., Company Registration No.: 02416298, VAT ID No.: 11087329753.

Any other services provided to the Client by the Service Provider for which the Service Provider has a business activity registered with the competent commercial court and which the Service Provider can provide to the Client as required by the Client.

General Terms and Conditions


The Consumer Protection Act (OG 41/2014), Chapter III – Conclusion of off-premises contracts and of distance contracts, Articles 57 to 79, applies to the General Terms and Conditions.

Webpages contained on the eurotim.com.hr domain and website do not represent a web shop, but an information and marketing channel for the Service Provider’s products and services. However, the communication related to the purchase of the Service Provider’s service can be initiated through the website and contact options.

Depending on its nature and topic, such communication may lead to sales or the entering into a partnership, which is then regulated, arranged and organised outside the eurotim.com.hr domain and website parameters and functionalities.

The regulation, agreement and organisation of the purchase relation and the building of a partnership include elements such as: the price and payment methods, ordering, delivery, product replacement, claims, returns, contract termination, as well as the exclusion of the right to terminate the contract. The Service Provider will individually stipulate and conclude such provisions with the Client, while the eurotim.com.hr domain and website are only used to initiate the communication between the Client and the Service Provider and provide a method of contact between the Client and the Service Provider.

Website and service images, descriptions and videos

The images and videos of the services and generally parts of web pages of the entire website were downloaded in some parts from websites providing free images and videos, such as: unsplash.com, mixkit.com, pexels.com.

The other images and videos are a direct and sole property of the Service Provider EUR TIM Ltd. The images and videos are used as a descriptive reference to the services provided, seeking to describe as accurately as possible their properties. The downloaded images and videos, their original authors and third parties in the images and videos do not represent nor are connected in any way to EURO TIM Ltd. or the services provided by the Service Provider, and are used and implemented according to the policy of the websites from which they were downloaded, whose policy includes the sharing of their images and videos free of charge for private and commercial purposes.

The Service Provider reserves the right to errors in the descriptions and images of the products.

Technical difficulties

In the event of technical difficulties occurring while using the website, the Service Provider will do everything it can to restore operability, stability and efficiency of the website as soon as possible.

The Service provider will always seek to inform users and visitors of its website about potential difficulties and inactivity of the website by means of notifications on the website, or, when this is not possible, by newsletter or direct e-notifications.

Prices and terms of payment for services


The Service Provider states that the price of services will be set in conformity with the previously accepted quotation. The price of the services and activities not included in the quotation, but which the Agency will perform for the Client on the basis of a written request of the Client, will be agreed separately for each individual activity.

In addition to a standard invoice, the Service Provider may also issue an electronic invoice to the Client, specifying the services and due date by which the Client is required to settle the invoice.

Entering into a contractual relationship


The Service Provider will deliver a quotation given for information only containing all the information on the service and indicating prices expressed in Croatian kuna with VAT included. The contractual relationship arises at the moment the quotation is accepted. Following the establishment of the contractual relationship the specifically and individually negotiated contract terms will apply.

When delivering the quotation or signing of the contract, the Client acknowledges the cooperation and business terms and conditions, and it is implied that the Client has fully understood and accepted them.

With regard to the establishment of business cooperation with the Clients who wish to become business partners with different involvement levels, such as, for example, distributors, specific and separate documents concerning the contract and cooperation, each containing different parameters and conditions, will be drafted and mutually accepted by the Service provider and the Client.

In addition to contractual relations arising from the acceptance of the quotation, the Service Provider may establish contractual relations with the Client based on the concluded agreements, either agreements concluded without a previously submitted quotation or agreements with a quotation forming their integral part.

    Client’s obligations


    The Client is required to present all the notifications and documents the Service provider may consider necessary for the drafting of a Quotation or an agreement and for the implementation of the project and its business processes at the Service Provider’s request.

    The Client agrees to ensure the proper functioning of its e-mail and telephone number for the entire period of the cooperation with the Service Provider, both at the negotiation stage and the pre-contractual stage as well as for the duration of contractual relations, since all correspondence will take place via e-mail and phone calls.

    The Client is required to report any changes in personal or identification information indicated in the quotation or the contract concerning the status, identity and head office to the Service Provider immediately, and at the latest within 7 days after the changes occurred.

    The Client is required to appoint an authorised person who will represent the Client in relation to the services being requested from the Service Provider for the entire duration of the cooperation, including the negotiation stage aimed at establishing a contractual relation, as well as for the entire duration of the contractual relation.

    The Client agrees to cooperate with the Service Provider, thus enabling the Service Provider to provide the requested and agreed services on time, by submitting all the necessary materials, documents, data and similar to the Service Provider, allowing the Service Provider to start providing the agreed service and implementing the project on time. The Client also agrees to enable the Service Provider access to all the necessary information and systems needed to provide the agreed service and implement the agreed project.

    Service Provider’s responsibilities


    The Service provider agrees to provide services in a professional, efficient and responsible way, in accordance with professional practice and the care of a good businessman. The Service Provider provides services to the Client in accordance with the provisions of the regulations in force in the Republic of Croatia and contractual obligations.

    The contracting parties will not be liable for failing to fulfil any obligations arising from the Contractual relationship if the impossibility to fulfil their obligations is caused by Force Majeure – an event beyond the control of the parties and independent of their will, directly affecting the fulfilment of contractual obligations and whose occurrence does not result from the negligence of any of the parties.

    The contracting party affected by Force Majeure is required to inform the other contracting party of the event in writing immediately and no later than within 48 hours, indicating the cause and furnishing relevant proof of Force Majeure.

    The deadline for the production of a specific design is determined by the quotation containing the available information, i.e., by the contractual relationship, as well as by deadline extension provisions.

    Termination of the contractual relationship

    The contractual relationship is, as a rule, established for a fixed time period with its duration defined by the quotation whose acceptance establishes the contractual relationship, or by the contract. The Client and the Service Provider are entitled to terminate the contractual relationship at any time by serving the notice of termination in writing by registered mail to the valid address of the other party. In this case, the period of notice is 30 days from the delivery of the notice of termination.

    In the event of termination of the contractual relationship by the Client before the expiration of the original contractual relationship indicated in the quotation or in the contract, as well as in the event the Service Provider decides to terminate the contractual relationship at any moment because the Client violates the obligations assumed by entering into the contractual relationship, the Client is required to pay the contractual penalty to the Service Provider. The contractual penalty consists of the difference between the full price of the contracted services set out in the price list of the Service provider and the price the Client paid to the Service Provider under the contractual relationship provisions between the date of the conclusion of the contract and the date of termination of the contractual relationship. The Service Provider will issue an invoice to the Client for the amount the Client is required to pay.

    The Service provider is entitled to terminate the contractual relationship without notice and without the obligation to reimburse the advance payment and any other amount the Client paid to it, in the following cases of breach of contractual obligations by the Client, noting that in such a situation the contractual relationship will cease to exist at the moment the notice of termination is delivered to the Service Provider:

      1. If the Client fails to deliver to the Service Provider all the necessary documentation, or to enable access to all the required information thus preventing the Service Provider from fulfilling its obligations or causing delays in its fulfilling of the assumed obligations;
      2. If the Client is constantly late in paying the invoices issued by the Service Provider in relation to its obligation to pay the invoices within their due date;
      3. If an insolvency or similar proceedings has been opened initiated against the Client;
      4. If the Client breaches any of its obligations provided for in these Terms and Conditions, the quotation or the contract, which may cause damage to the Service Provider;
      5. If the Client takes such actions and measures against the Service Provider causing the Service Provider or his reputation to suffer damage.

      If the unacceptable or unauthorised use of the Service Provider’s services by the Client causes damage to the Service Provider, its other clients or third parties, the Client will bear responsibility according to the applicable regulations or a final court decision.

      Personal data protection

      The collected personal data depend on the type of the service provided, the users and clients, the customer’s intention to use the services, the type of the contract concluded with clients, as well as the Client’s intention to exercise its rights based on legal and regulatory provisions regarding personal data protection.

      The Client’s data are not used for any other purposes nor are shared with third parties unless the law provides otherwise and will be deleted as soon as they are no longer needed. Although none of the Internet services is 100% secure, the Service Provider invests the greatest possible efforts, within reasonable limits and to the extent permitted, into Client’s data protection against unauthorised data access, use, exchange or destruction.

      The Service Provider uses the specific business systems and procedures to protect the personal data provided by the Client. The Service Provider uses security procedures, as well as technical and physical restrictions when accessing and using personal data on his servers.

      In the event of a potential partnership and business cooperation with external associates on specific projects, the Service Provider may reveal to the external associate information on the Client without which the entire project would not be feasible. The external associates must abide by the Data Privacy Policy per agreed cooperation items.

      Where prescribed by law or necessary for the prevention, detection and punishment of criminal offences and frauds, Client’s data will be shared with the competent authorities. We may reveal your data in response to a court order or other legitimate request by the national authorities.

      In the event of establishing business cooperation beyond the eurotim.com.hr website and domain parameters and limits, additional personal data will be required by the Client. These data, by its nature, present the basic and necessary elements for a valid conclusion of business processes and purchase contracts defined by law.

      Learn more about the privacy policy directly concerning the usage of the eurotim.com.hr website and domain on Privacy Policy webpages. Learn more about the cookie policy which is in force on the eurotim.com.hr domain and website on the Cookie Policy webpages.

      Dispute settlement


      Any disputes arising during the business cooperation between the parties, including the disputes concerning its valid establishment, breach or settlement, as well as the legal effects arising from this, the Contracting Parties will primarily try to resolve peacefully and amicably within 30 (thirty) days. Should they fail to do so, the disputes between the Contracting Parties, namely the Service Provider and the Client, will be referred to the competent Court in Pula.


      EURO TIM Ltd.


      Emil Hrvatin

      VAT ID No.


      E-mail address


      Contact number

      +385 (0)52 691 350

      Company Registration No.



      Škropeti 17T, 52423
      Karojba, Croatia


      Registered in 2008. at the Commercial Court in Pazin, Commercial Court Entry No.: 130031418


      Share capital paid in full: 4.770.000,00 kn

      Bank account # 1

      IBAN SPLITSKA BANKA D.D.: HR4523300031153693225

      Bank account # 2

      IBAN ERSTE BANKA D.D.: HR302402006110053403

      Bank account # 3


      Successful cooperation

      Please check out the available information and feel free to contact us for any questions about the use of your personal data. If you have specific queries, please do not hesitate to send us your queries with an explanation provided.

      We remain at your disposal!